Custom Jewelry Gem Specialist

ABOUT THE COMPANY

At CustomMade, we believe engagement rings should be as personal as the relationships they represent. We make it easy to create a ring that’s both one-of-a-kind and affordable. Turns out people really like that and word is really spreading quickly! We’ve created 30,000 pieces of custom jewelry and helped 12,000 couples get engaged, but we’re still just getting started reshaping the jewelry industry.

ABOUT THE OPPORTUNITY

Our offering is built on a one-on-one, specialized, and custom design experience and service. As a Custom Jewelry Gem Specialist you’ll be at the heart of our gem sourcing process, in charge of finding the perfect stone for each customer. You’ll be our behind the scenes expert, assisting our customer facing teams with all things related to gems.

In this role, you’ll be evaluated primarily on your ability to select stones that fit the customer's budget & preferences while meeting our high quality standard. You’ll need to utilize gem knowledge, creative thinking, and independent decision making in order to select the best stones for each customer. You'll be our internal gem expert and expected to educate other team members, answer customer questions/concerns, and handle any issues that relate to our stones.

Essential role duties look like:

Select the perfect center stone:

• Use your gem expertise, knowledge of our supplier network, and critical thinking skills to select stone options for our Project Managers to present to the customer
• Provide gem guidance to our Project Managers, and customers
• Troubleshoot any quality issues that may arise

Facilitate gem procurement:

• Coordinate with suppliers & our in office team to order, deliver, and store stones
• Troubleshoot any issues that arise due to delays or out of stock items
• Place additional orders for stones that break in setting etc.

Maintain strong supplier relationships:

• Partner with our gem suppliers in a positive & respectful way
• Ensure all invoices are queued for payment, and answer any invoicing questions

As needed activities:

• Review our gem estimates & pricing to ensure it is accurate, and cost competitive
• Identify new gem suppliers to partner with
• Purchase new inventory
• Troubleshoot any customer gem concerns
• Update our internal guidance based on project experience

This is a remote role.

COMPENSATION & BENEFITS:

• $55,000 - $65,000/yr
• This is a full-time role with full benefits (health, vision, dental)
• 401k match
• Employee jewelry discount
• Paid federal holidays and paid time off
• Standard business hours, Monday-Friday schedule

QUALIFICATIONS, SKILLS, & ABILITIES

• Excellent written communication skills, ability to communicate clearly
• Excellent organization skills, and attention to detail
• Jewelry experience
• Resourcefulness - the ability to make good decisions in the absence of perfect information
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
• Preferred but not required
  • Project management experience
  • Experience in gem sourcing
  • Customer experience skills
  • Bachelor’s degree from a competitive college/university

Interested in this role but don’t meet all the requirements listed? We’d still love to hear from you! Apply and share why you think you’re right for the job and what sets you apart.