Position Title: Fulfillment Coordinator

Date: 5/27/22

ABOUT THE COMPANY

At CustomMade, our mission is to help change the way our society gets engaged - making it more personal and open to all, and a little bit less materialistic. Getting engaged is special. The way we buy an engagement ring should be just as special. To do that, we’ve reimagined the engagement ring purchase experience, offering 100% custom design, attentive individualized service, and affordable pricing. Every piece we create is unique, just like the people and stories behind them.

We have a proven business model and are in the midst of rapid growth. We need your help scaling our operations and continuing to raise the quality bar for our one-of-a-kind experience.

ABOUT THE OPPORTUNITY

This is an opportunity to build hands-on business experience by joining the Operations team of a growing startup. You’ll be part of our head office hub - coordinating and handling the physical items involved in our process: gemstones, precious metals, and most importantly our finished pieces. That work is critical to the seamless customer experience at the heart of our business. Every day we handle valuable custom pieces with significant emotional importance to the customer.

We are looking for a trusted and capable team member. To succeed, you’ll need a unique blend of operational fortitude, multi-tasking ability, and communication finesse. You’ll ensure items are moving properly, and coordinate across our in-office and remote teams. You’ll report to the Associate Operations Manager. This is an in-office position.

BENEFITS

This role is full-time and includes a range of benefits: Medical, Dental, 401K matching, Paid Time Off, in-office snacks.

JOB FUNCTIONS

  • Directly handle quality control and shipping for customer projects. Inspect, package and ship pieces using the utmost care.
  • Help manage our gem inventory. That includes stones we stock in our safe, orders arriving from suppliers, and stones shipping out to our manufacturing facilities.
  • Play an active role in procurement: ensure that key supplies are always in stock.
  • Coordinate with our Gems, Production, and Photography teams as needed.
  • Help identify logistics and/or quality issues, using your judgment and problem solving capabilities. Work with the Senior Operations Coordinator to better understand and resolve these issues going forward.
  • Work closely with the Senior Operations Coordinator to keep our in-office operations running smoothly and safely. Take an active role in ensuring our in-office loss prevention policies are followed properly.

QUALIFICATIONS, SKILLS, & ABILITIES

  • Track record of high-achievement and increasing responsibility
  • Outstanding organization and attention to detail
  • High standard for quality
  • Excited about digging into the day to day tasks that keep a startup running
  • Experience with coordination of multiple parties
  • High-level verbal and written communication skills
  • Ability to get things done in the absence of perfect information
  • Adaptable, adjusts quickly to changing priorities and situations
  • Bachelor’s degree preferred, but not required
  • Personal interest in high-quality jewelry preferred